Do not know my user name and/or password

  • Profile Image
    Brian Thamm
    Asked on June 08, 2011 at 12:37 PM

    I had a guy build my website last year and now he is no longer in business.  I do not know my user name and/or password that he set up.  I need to make some changes to it.

    Can I please have you reset it and email me the new login and password?  I am the owner of this company and will provide proof if need be.

  • Profile Image
    Answered on June 09, 2011 at 06:02 AM

    Hi Brian,

    Unfortunately, I do not think that what you're requesting is possible. We have to follow security protocols that is why we cannot just hand over an account to somebody else.

    The best solution I can offer to you is to register for an account and then import the said form onto your newly registered account.

    Click here to register a form builder account with us.

    To import the form:

    1.  Go to My Forms
    2.  Click on New Form button
    3.  Choose Import Form > From a webpage
    4.  Enter the url of your old form (which is ) then click Continue

    Feel free to contact us again if you require further assistance. Thank you.