What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Do not know my user name and/or password

    Asked by Brian Thamm on June 08, 2011 at 12:37 PM

    I had a guy build my website last year and now he is no longer in business.  I do not know my user name and/or password that he set up.  I need to make some changes to it.  


    Can I please have you reset it and email me the new login and password?  I am the owner of this company and will provide proof if need be.

    Page URL:

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    JotForm Support

    Answered by NeilVicente on June 09, 2011 at 06:02 AM

    Hi Brian,

    Unfortunately, I do not think that what you're requesting is possible. We have to follow security protocols that is why we cannot just hand over an account to somebody else.

    The best solution I can offer to you is to register for an account and then import the said form onto your newly registered account.

    Click here to register a form builder account with us.

    To import the form:

    1.  Go to My Forms
    2.  Click on New Form button
    3.  Choose Import Form > From a webpage
    4.  Enter the url of your old form (which is http://www.jotform.com/form/10234646848 ) then click Continue

    Feel free to contact us again if you require further assistance. Thank you.