After editing the form, it is being emailed back as the original

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    treasurefureveranimalrescue
    Asked on March 01, 2021 at 01:50 PM

    After sending the form to someone (after being edited)

    , and then when they return the form, it is coming back as the old form, and not the new revised form. Why is this happening?

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    Laura_L
    Answered on March 01, 2021 at 06:44 PM

    Hi,

    Could you kindly let us know the form ID?
    Please allow me to confirm that I understood your question correctly, did you make edits to the form layout/questions itself, and now when you get new responses, the emails are still in the old layout?
    If that is not the case, could you kindly elaborate on the issue?

    Thank you!

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    treasurefureveranimalrescue
    Answered on March 01, 2021 at 06:55 PM
    https://form.jotform.com/203389106854056
    Yes, I made edits to the form, published it, and when I view it, it is
    correct. When sent to the person, the form I sent is correct, but when
    returned to me through email and when they get a copy, it goes back to the
    old edit!
    ...
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    Laura_L
    Answered on March 01, 2021 at 07:59 PM

    Hi,

    Thank you for confirming and clarifying the issue.

    In that case, may I ask you to delete the current email notification and autoresponder emails, and after deleting them, add new notification and autoresponder emails back onto the form.

    Please try this and test the form. If this would not help, kindly let us know and we will investigate the issue further.
    Thank you!