reports2cloud to DropBox does not work

  • Profile Image
    kubinyi
    Asked on March 01, 2021 at 06:17 PM

    I setup an integration for two different forms to generate an Excel sheet and save it in a DropBox folder. It says it was successful however now Excel file is being generated. I see no error messages, no hint whatsoever...

    Here is the form:

    https://form.jotform.com/203338867077970


    Is there another way to do this?


    Thank you.

  • Profile Image
    Vick_W
    Answered on March 01, 2021 at 11:02 PM

    Hi there,

    I'm not exactly sure how you are sending Excel sheets to Dropbox. However, we do have an app available for this purpose. You can check it on the link below.

    https://www.jotform.com/integrations/reports-to-cloud

    It is working as you can see below.

    1614657692_603db89c8bde5_

    Let us know if you need further assistance.

    Thanks

  • Profile Image
    kubinyi
    Answered on March 01, 2021 at 11:41 PM

    I guess you ignored the title of my question: "reports2cloud to DropBox does not work"

    Anyway, I'm using the same exact tool, and it says the integration is successful except in my case I don't aby excel file copied or generated, so back to my initial question....


  • Profile Image
    kubinyi
    Answered on March 01, 2021 at 11:42 PM

    1614660163_603dc24327eaa_

  • Profile Image
    Vick_W
    Answered on March 01, 2021 at 11:52 PM

    Please accept my apologies for the oversight. Can you please follow the steps as shown in the short video below.

    1614660534_603dc3b67c478_1test.gif

    Please check if you are following the same procedure.

    Looking forward to your reply.

    Thanks

  • Profile Image
    kubinyi
    Answered on March 02, 2021 at 12:37 AM

    Yep, that's exactly what I did, not a very complicated process, something else must be going on, any special requirements on the dropbox side? Anyway to debug this?


    Thank you.

  • Profile Image
    Vick_W
    Answered on March 02, 2021 at 01:56 AM

    Can you please create a clone of your form and try it again?

    https://www.jotform.com/help/27-how-to-clone-an-existing-form-from-your-account

    You don't need to integration dropbox from the settings when you are using this app. The App creates a webhook integration automatically in your form to send the submissions as an Excel sheet.

    I've not made any changes in the settings in dropbox.

    Please try it in a clone and let us know if you need furhter assistance.

    Thanks