Migration to HIPAA Platform

  • Mae_Austria
    Asked on March 1, 2021 at 9:41 PM

    Hello,


    After signing the BAA, I select begin migration and keep getting an error :Oops something went wrong.

    Jotform Thread 2935089 Screenshot
  • Mike_G JotForm Support
    Replied on March 2, 2021 at 1:40 AM

    We would like to apologize for any inconvenience. Are you getting an error after this and after you sign the BAA?

    1614667164 603ddd9c6e8e5 zt210302 013657 Screenshot 10

    May I suggest that you try re-logging into your account on your web browser after you have cleared its cache/data, please? Or, you can also try using a different browser and/or device.

    Please give it a try and let us know if you need any further assistance.

  • Mae_Austria
    Replied on March 2, 2021 at 1:32 PM

    I tried relogging into my account after I've cleared cache/data.


    I get the error "Oops something went wrong" when I click "Start Migration". I have already completed signing the BAA form at this point.

  • Kenneth JotForm Support
    Replied on March 2, 2021 at 6:25 PM

    Hi there,

    Can you please try to use a different device to complete the process.

    Also, can you share with us a screenshot of your console report so we can check for errors when you get this error message?

    Here is how: https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers.

    Awaiting your response.

    Best.