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Mae_AustriaAsked on March 1, 2021 at 9:41 PM
Hello,
After signing the BAA, I select begin migration and keep getting an error :Oops something went wrong.
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Mike_G JotForm SupportReplied on March 2, 2021 at 1:40 AM
We would like to apologize for any inconvenience. Are you getting an error after this and after you sign the BAA?
May I suggest that you try re-logging into your account on your web browser after you have cleared its cache/data, please? Or, you can also try using a different browser and/or device.
Please give it a try and let us know if you need any further assistance.
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Mae_AustriaReplied on March 2, 2021 at 1:32 PM
I tried relogging into my account after I've cleared cache/data.
I get the error "Oops something went wrong" when I click "Start Migration". I have already completed signing the BAA form at this point.
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Kenneth JotForm SupportReplied on March 2, 2021 at 6:25 PM
Hi there,
Can you please try to use a different device to complete the process.
Also, can you share with us a screenshot of your console report so we can check for errors when you get this error message?
Here is how: https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers.
Awaiting your response.
Best.