Migration to HIPAA Platform

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    Mae_Austria
    Asked on March 01, 2021 at 09:41 PM

    Hello,


    After signing the BAA, I select begin migration and keep getting an error :Oops something went wrong.

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    Mike_G
    Answered on March 02, 2021 at 01:40 AM

    We would like to apologize for any inconvenience. Are you getting an error after this and after you sign the BAA?

    1614667164_603ddd9c6e8e5_zt210302_013657

    May I suggest that you try re-logging into your account on your web browser after you have cleared its cache/data, please? Or, you can also try using a different browser and/or device.

    Please give it a try and let us know if you need any further assistance.

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    Mae_Austria
    Answered on March 02, 2021 at 01:32 PM

    I tried relogging into my account after I've cleared cache/data.


    I get the error "Oops something went wrong" when I click "Start Migration". I have already completed signing the BAA form at this point.

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    Kenneth_C
    Answered on March 02, 2021 at 06:25 PM

    Hi there,

    Can you please try to use a different device to complete the process.

    Also, can you share with us a screenshot of your console report so we can check for errors when you get this error message?

    Here is how: https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers.

    Awaiting your response.

    Best.