What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am trying desperately to cancel my subscription.

    Asked by atxbarcrawl on June 08, 2011 at 02:31 PM

    Your link keeps taking me to a 3rd party site that doesnt take my username/ password. I even tried to reset the password, but it did not work.

    Can you people cancel my subscription immediately.



  • Profile Image
    JotForm Support

    Answered by liyam on June 08, 2011 at 03:36 PM

    Hello atxbarcrawl,

    You have paid Your JotForm subscription using our payment gateway, Plimus.  Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm. 

    Your username in Plimus is not the same as your Jotform username.

    I have looked into your account and it seems that you were able to cancel your subscription on your own. You will not be charged again. Your account will stay Premium until the time you have paid for expires. You are scheduled for downgrade on June 29, 2011.

    Thank you for using JotForm!