I've forgotten my password and the "send an email" option isn't working

  • Alison Gould
    Asked on March 2, 2021 at 1:06 AM

    I'm trying to log in to my account and thanks to a new laptop, I've lost my password. The reset emails aren't coming through to agould@redcrossblood.org.au.


  • jherwin
    Replied on March 2, 2021 at 3:52 AM

    Hello Alison, I checked the email address you mentioned, but it is only linked to a guest account. Can you please mention at least one URL of the form you own so we can use that to trace your account?

    Looking forward to your response.

  • Alison Gould
    Replied on March 2, 2021 at 5:28 PM

    Would our latest receipt for Pro account do the job? Sorry, as an end- user of the system with no password avaialble, it's hard to get to the URLs without access to the platform!

    1614724084 603ebbf480607 Screenshot 10

  • Alison Gould
    Replied on March 2, 2021 at 6:29 PM

    I hope this link will work-it's from one of my emails with a link to the form.  View full entry at CognitoForms.com. 




  • jherwin
    Replied on March 2, 2021 at 10:02 PM

    Hello Alison, please note that your form is from Cognito Forms, not Jotform.

    You can contact Cognito forms support about your account: https://www.cognitoforms.com/support

    Thank you!