My Jot Form is not working properly

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    edwardnoahdavis
    Asked on March 02, 2021 at 01:06 AM

    Greetings,


    I am contacting you'll because my jot form is not notifying me when someone fills out the form. But its going through to my calendar so I am not sure what the problem is.

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    Sam_G
    Answered on March 02, 2021 at 04:02 AM

    Hi Edwardnoahdavis,

    As I check the email history log, I see that the emails are being sent without any issue from our end. 

    1614675757_603dff2d3a204_

    Is the issue happening with any specific form or email address? Please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.