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    smith_Brandi
    Asked on March 02, 2021 at 09:30 AM

    Why would I upgrade when I can even get support at this level? I posted a question days ago, at this point, and have received no response. Is there a direct contact number?

  • Profile Image
    Richie_P
    Answered on March 02, 2021 at 11:48 AM

    Hi, it seems my colleagues has already responded to your inquiry at your other ticket https://www.jotform.com/answers/2931112

    Unfortunately, we don't phone support however, we would gladly assists you at this support ticket.

    I have also checked your account and you're on the free plan.

    May I know the issue with your account or form?

    Looking forward for your response.

  • Profile Image
    smith_Brandi
    Answered on March 02, 2021 at 12:09 PM

    Thank you. I must have missed the notification to the prior response.