Issue to login to jotform

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    Amy Hoffman 
    Asked on March 02, 2021 at 12:31 PM

    Cannot log into account - we think our account was suspended based on another answer but it should not have been - please help!!

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    Yuta_J
    Answered on March 02, 2021 at 05:15 PM

    Hello,


    Thank you for reaching out to us. May I confirm that your Jotform account is "MCCToronto"? It seems you are contacting us using guest account and I am not able to find your Jotform account.


    For the username "MCCToronto", there is no hold or suspensions. If you are having issue logging into your account, please try to reset password or clear browser cache to see if that would fix the issue? Also, if you are seeing some error message, please share with us, so we could look into this issue further. For more information on how to reset your password, please visit the following article.


    Guides:

    How to reset Jotform account password


    Best,