- josalowAsked on November 20, 2013 at 03:15 PM
I have Jot Form forms on my site www.easylawsuitfunds.com. For the last week, I have been getting 404 errors showing in my Webmaster Tools that have to be coming from JotForm. Here are some examples of the 404 links to pages that do not exist.
There are a total of 78 of these 404 pages. How do I remove links from the forms on my site (all are JotForm)? How do I keep this from happening again? I have never had any issues until the last week. Now it gets worse every day.
- CesarAnswered on November 20, 2013 at 05:19 PM
It seems to me that your site is being targetted by spam, scanning for any type of form on your site, in an attempt to post/spam advertisement links on your forms.
I would suggest to blacklist any IP address you may logged demonstrating such behavior. I can assure you, this is not JotForm related, this is basically an external third-party looking to place adversitements on your site.
If you need further assistance, do let us know. Thank You.
- josalowAnswered on March 23, 2014 at 04:22 PM
Hello, it was November 20, 2013 when I first posted this query. I have tried everything imaginable to stop theses 404's/. It got to the point where it was up to 150K in 404 error codes. Finally, in desperation, I changed the contact us form I had on my site to one with a capcha code on it. Immediately, the 404's began decreasing until they were at 0. After a week or so at 0 they have now begun to grow again. We are up to 155 as of today..all the same format /forms/xxx-xxx. I removed the contact us form entirely bu that has not helped. I still have one form on my site but it has a capcha code on it and is a secure form. I understand that your forms are not directly responsible for these 404's but since removing the form successfully reversed the 404's I have to think it has a way of entry. It can't be a coincidence that as soon as the form was removed 150K of 404's disappeared.
- JotForm SupportjonathanAnswered on March 23, 2014 at 05:50 PM
I suggest you also review this thread https://www.jotform.com/answers/36770-How-to-Prevent-Spam it should help understand how to get the IP of the spam submitter so that you can block list that IP.
You can also use Unique submissions on the form
Use the Loose Check option which is a cookie check.
This will prevent multiple submissions from the same computer (cookie check)
Hope this help. Please inform us if you need further assistance.