I would like to renew the subscription for Delgado Community College before it auto renews. How do I make this happen?

  • Profile Image
    Carmel Johnson 
    Asked on March 02, 2021 at 02:28 PM
  • Profile Image
    Jovanne_A
    Answered on March 02, 2021 at 07:56 PM

    Hi, thank you for contacting support.

    Could you please provide us with the account username or email address so we can check?

    Please note that we can not expedite the billing date. If you want to, we can cancel the current subscription, put your account back to free plan, then you can upgrade it again.

    We look forward to your response.

  • Profile Image
    Carmel Johnson 
    Answered on March 03, 2021 at 10:11 AM
    acctrec@dcc.edu
    ...
  • Profile Image
    Bojan_J
    Answered on March 03, 2021 at 01:02 PM

    Greetings.

    I have checked your account, and it will renew on the 19th of March. If you wish to cancel your subscription, you can do this from the billing page on your account:

    downgrade_subscription.png

    However, you can downgrade or upgrade to other plans as well at any time.

    Let us know if you have any additional questions.