I would like to renew the subscription for Delgado Community College before it auto renews. How do I make this happen?

  • Carmel Johnson
    Asked on March 2, 2021 at 2:28 PM
  • Jovanne JotForm Support
    Replied on March 2, 2021 at 7:56 PM

    Hi, thank you for contacting support.

    Could you please provide us with the account username or email address so we can check?

    Please note that we can not expedite the billing date. If you want to, we can cancel the current subscription, put your account back to free plan, then you can upgrade it again.

    We look forward to your response.

  • Carmel Johnson
    Replied on March 3, 2021 at 10:11 AM
    acctrec@dcc.edu
    ...
  • Bojan Support Team Lead
    Replied on March 3, 2021 at 1:02 PM

    Greetings.

    I have checked your account, and it will renew on the 19th of March. If you wish to cancel your subscription, you can do this from the billing page on your account:

    downgrade subscription Screenshot 10

    However, you can downgrade or upgrade to other plans as well at any time.

    Let us know if you have any additional questions.