What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot save edits of form data (again)

    Asked by hfscyo on November 20, 2013 at 03:32 PM

    I am trying to edit the data in a field on one of my submitted forms and it will not allow me to click the Submit button to save it.  This happened a few months ago and you fixed it, but the problem is back.

    I tried it in both IE 11 and Chrome.

    It is this form: http://form.jotform.com/form/12590345264

    Page URL:
    http://form.jotform.com/form/12590345264

    Screenshot
    form data JotForm problem
  • Profile Image
    JotForm Support

    Answered by jonathan on November 20, 2013 at 05:31 PM

    Hi,

    I was again able to reproduce the issue on your form https://www.jotform.com/12590345264

    I am not able to figure out what is the exact cause why submit button is disabled when in EDIT mode in the form's submissions page.

     

    I have forwarded a ticket about this issue to our higher team support.

    You will be notified via this thread when they have update on this.

    --

    For the meantime, an alternative Edit solution I can suggest is the one describe on this guide

    How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    Use the E-mail {Edit_Link} in your Notification E-mail (the guide uses it in Autoresponder E-mail because its for the users).

    The only catch is, it can only work for new incoming e-mail submissions as you cannot get back to previous submissions anymore.

    Hope this help in any way.

    Thanks.