Cannot save edits of form data (again)

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    hfscyo
    Asked on November 20, 2013 at 03:32 PM

    I am trying to edit the data in a field on one of my submitted forms and it will not allow me to click the Submit button to save it.  This happened a few months ago and you fixed it, but the problem is back.

    I tried it in both IE 11 and Chrome.

    It is this form: http://form.jotform.com/form/12590345264

  • Profile Image
    jonathan
    Answered on November 20, 2013 at 05:31 PM

    Hi,

    I was again able to reproduce the issue on your form https://www.jotform.com/12590345264

    I am not able to figure out what is the exact cause why submit button is disabled when in EDIT mode in the form's submissions page.

     

    I have forwarded a ticket about this issue to our higher team support.

    You will be notified via this thread when they have update on this.

    --

    For the meantime, an alternative Edit solution I can suggest is the one describe on this guide

    How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    Use the E-mail {Edit_Link} in your Notification E-mail (the guide uses it in Autoresponder E-mail because its for the users).

    The only catch is, it can only work for new incoming e-mail submissions as you cannot get back to previous submissions anymore.

    Hope this help in any way.

    Thanks.