How do I turn off the reCAPTCHA on my forms?

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    danielc2715
    Asked on March 02, 2021 at 04:16 PM

    How do i turn off the reCAPTCHA on my forms?

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    Laura
    Answered on March 02, 2021 at 09:17 PM

    Hi,

    If you have not added a captcha widget to your forms yourself, the captcha that appears on your forms is one of our automatic security measures. The captcha is there to prevent bots and spam submissions, it will appear when the system notices sudden high traffic from certain IP addresses. Testing forms repeatedly might lead to the captcha appearing as well.

    Is the captcha affecting all of your users? If not, may I ask you to try your forms in another network, or after resetting your router/modem and getting a new IP address.

    Kindly try this, and let us know how it goes. If the captcha would not disappear, or if it would affect all of your users, please let us know and we will investigate the issue further.

    Thank you!