I am trying to upgrade to the HIPAA account and each time it states that the card was declined.

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    bearcare
    Asked on March 02, 2021 at 07:28 PM

    Hello - I am trying to upgrade to the HIPAA account and each time it states that the card was declined.

    Please help. Thank you!

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    evren
    Answered on March 02, 2021 at 10:21 PM

    Hi,

    Seems that your each of your payment cards had "processing_error", which means should be tried later, however, due to many attempts, our internal security logic blocked your payment requests.

    I've flushed the payment attempt limit for your account, could you please try again?

    Best

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    bearcare
    Answered on March 03, 2021 at 09:25 AM

    Hello - I tried this again and it continues to show an error. I've tried two different cards.

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    Gaetan_B
    Answered on March 03, 2021 at 10:17 AM

    Hello,


    Could you please share a screenshot of the error message you're getting?

    Are you able to try with another card?


    Here's how to share a screenshot with us and make sure we can see it: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.

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    evren
    Answered on March 03, 2021 at 11:27 PM

    Hi,

    Thank you for retrying.

    We are still getting the same error from your card

    1614831039_60405dbf0da69_


    Processing Error:

    1614831120_60405e10a64a7_
    Seems that we will not be able to pass this problem. There are two alternatives;

    1) Using our other payment processor integration. Please try to upgrade your account through this link:

    https://www.jotform.com/pricing/?plan=Silver&gateway=fastspring

    2) Using the PayPal option in checkout flow.

    P.S: I've re-enabled your first-day campaign so that you can still be able to get benefit from it.