I am trying to upgrade to the HIPAA account and each time it states that the card was declined.

  • bearcare
    Asked on March 2, 2021 at 7:28 PM

    Hello - I am trying to upgrade to the HIPAA account and each time it states that the card was declined.

    Please help. Thank you!

  • Evren VP of Growth
    Replied on March 2, 2021 at 10:21 PM

    Hi,

    Seems that your each of your payment cards had "processing_error", which means should be tried later, however, due to many attempts, our internal security logic blocked your payment requests.

    I've flushed the payment attempt limit for your account, could you please try again?

    Best

  • bearcare
    Replied on March 3, 2021 at 9:25 AM

    Hello - I tried this again and it continues to show an error. I've tried two different cards.

  • Gaetan_B
    Replied on March 3, 2021 at 10:17 AM

    Hello,


    Could you please share a screenshot of the error message you're getting?

    Are you able to try with another card?


    Here's how to share a screenshot with us and make sure we can see it: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.

  • Evren VP of Growth
    Replied on March 3, 2021 at 11:27 PM

    Hi,

    Thank you for retrying.

    We are still getting the same error from your card

    1614831039 60405dbf0da69 Screenshot 10


    Processing Error:

    1614831120 60405e10a64a7 Screenshot 21
    Seems that we will not be able to pass this problem. There are two alternatives;

    1) Using our other payment processor integration. Please try to upgrade your account through this link:

    https://www.jotform.com/pricing/?plan=Silver&gateway=fastspring

    2) Using the PayPal option in checkout flow.

    P.S: I've re-enabled your first-day campaign so that you can still be able to get benefit from it.