Stripe Charging Multiple Payments

  • Profile Image
    wigramhealth
    Asked on March 02, 2021 at 08:29 PM

    Hi

    We are having issues with our stripe integrated forms.

    Some of our customers have been charged multiple times and we are continuously needing to refund the money.

    Please let us know how we can fix this.

    One of the examples attached.

    Regards

    John

  • Profile Image
    Gaetan_B
    Answered on March 03, 2021 at 05:07 AM

    Hello,

    Thank you for reaching out.


    As your account is HIPAA enabled, we cannot go to your form and check it directly.


    Is the form embedded on any website? May we know the form in question?

    Is the form submitted via a mobile browser?

    We would suggest you redirect the Thankyou page to an external page or this Thankyou page:

    https://www.jotform.com/thankyou.html

    Guide: https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page

    Some time the Thank you page is left open in the browser that could be the reason for those duplicated submissions. When the browser is opened the Thank you page gets reloaded and triggers another submission.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.