autoresponder is not sending email to users.

  • avivhi
    Asked on March 2, 2021 at 10:42 PM

    autoresponder is not sending email to users.

    form is following please fix it as soon as possible.

    https://form.jotform.com/210601821891046

  • Safak JotForm Developer
    Replied on March 3, 2021 at 2:28 AM

    Hello avivhi,

    I cloned the form and found the reason for not sending autoresponder mail.

    To edit your Autoresponder Settings, please follow the steps below.

    1. Open Settings and click the Emails. Click Autoresponder Mail Edit Button.1614755570 603f36f292560 1 Screenshot 10
    2. Click Recipient Tab. Select the Email field to Recipient Email option and Save changes.1614760439 603f49f77a83e edit Screenshot 21
    3. Your email field is not required. Users may not fill. You can change the email field required properties.1614755785 603f37c988411 3 Screenshot 32

    If you require further assistance, please feel free to contact us.



  • avivhi
    Replied on March 3, 2021 at 2:58 AM

    thank you so much it is working now