Required Field Does not Contain Answers

  • jenaschieb
    Asked on March 3, 2021 at 12:32 AM

    I created a required field on a form but none of my submissions have completed that field.


    The field is shipping address and everything appears to be correct when I edit the form.

    Jotform Thread 2938459 Screenshot
  • Beril Channel Marketing Specialist
    Replied on March 3, 2021 at 2:27 AM

    Hello,

    Thank you for your message.

    We checked your form and it seems that "Shipping Address" becomes hidden when the user answers "no" to Send Gift question.

    If you can disable or delete this condition, the "Shipping Address" field will not disappear.


    1614755813 603f37e57bedb 1 Screenshot 10
    Please let us know if you have further questions.