Required Field Does not Contain Answers

  • Profile Image
    Asked on March 03, 2021 at 12:32 AM

    I created a required field on a form but none of my submissions have completed that field.

    The field is shipping address and everything appears to be correct when I edit the form.

  • Profile Image
    Answered on March 03, 2021 at 02:27 AM


    Thank you for your message.

    We checked your form and it seems that "Shipping Address" becomes hidden when the user answers "no" to Send Gift question.

    If you can disable or delete this condition, the "Shipping Address" field will not disappear.

    Please let us know if you have further questions.