My Email Notifications Aren't Working

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    cmygsa
    Asked on November 20, 2013 at 08:19 PM

    I have created/modified my email alerts probably a dozen times tonight and I'm getting very frustrated!  I continue to update them and your system keeps LOSING ALL OF MY CHANGES and reverting it back to a standard JOT FORM EMAIL!  Why is this happening?

    Also, I just noticed an email notification from another form that I haven't even touched got modified!  Why is that happening?

    Please fix!

    Thanks,

    Alissa

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    Cesar
    Answered on November 20, 2013 at 10:27 PM

    I do apologize for the inconvenience this may have brought you. The Development Team has been made aware of the problem and is currently working to solve this issue. Once we have any updates on the progress to get the email alerts functioning, we will let you know through this thread. Thank you.

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    Cesar
    Answered on November 20, 2013 at 10:39 PM

    A fix should now be in place. Kindly try to perform changes on your email alert at this time.

    Do let us know if the issue persists. Thank you.

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    cmygsa
    Answered on November 21, 2013 at 11:41 AM

    OK, I tried the form again and only 1 of the notifications is working.  The one that goes to the submitter is not being sent  Please fix.

    Thanks,

    Alissa

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    Jeanette
    Answered on November 21, 2013 at 02:38 PM

    Hello Alisa

    Yes, looks like the autorespond is not being delivered when using your verified custom sender email

    Can you please try with a gmail/yahoo instead? Let us know if this help. If it doesn't we might arise a ticket to find out further

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    cmygsa
    Answered on November 21, 2013 at 04:03 PM

    I tried doing it with your noreply jotform email and it still didn't work.  I can't use any other email as this is the email of our association.  Please look into it to get it fixed.

    Thanks,

    Alissa

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    Mike_T
    Answered on November 21, 2013 at 05:55 PM

    I have submitted the form, and the form autoresponder message was delivered to my test inbox:

    If you are still facing any email issue, please kindly open a new thread. In this way, we will be track each issue on its thread. Thank you.