What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Email Notifications Aren't Working

    Asked by cmygsa on November 20, 2013 at 08:19 PM

    I have created/modified my email alerts probably a dozen times tonight and I'm getting very frustrated!  I continue to update them and your system keeps LOSING ALL OF MY CHANGES and reverting it back to a standard JOT FORM EMAIL!  Why is this happening?

    Also, I just noticed an email notification from another form that I haven't even touched got modified!  Why is that happening?

    Please fix!

    Thanks,

    Alissa

    Page URL:
    http://jotformpro.com/form/33235022455950

    Screenshot
    email email notifications form email email notification email alerts
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    Answered by Cesar on November 20, 2013 at 10:27 PM

    I do apologize for the inconvenience this may have brought you. The Development Team has been made aware of the problem and is currently working to solve this issue. Once we have any updates on the progress to get the email alerts functioning, we will let you know through this thread. Thank you.

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    Answered by Cesar on November 20, 2013 at 10:39 PM

    A fix should now be in place. Kindly try to perform changes on your email alert at this time.

    Do let us know if the issue persists. Thank you.

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    Answered by cmygsa on November 21, 2013 at 11:41 AM

    OK, I tried the form again and only 1 of the notifications is working.  The one that goes to the submitter is not being sent  Please fix.

    Thanks,

    Alissa

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    JotForm Support Manager

    Answered by Jeanette on November 21, 2013 at 02:38 PM

    Hello Alisa

    Yes, looks like the autorespond is not being delivered when using your verified custom sender email

    Can you please try with a gmail/yahoo instead? Let us know if this help. If it doesn't we might arise a ticket to find out further

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    Answered by cmygsa on November 21, 2013 at 04:03 PM

    I tried doing it with your noreply jotform email and it still didn't work.  I can't use any other email as this is the email of our association.  Please look into it to get it fixed.

    Thanks,

    Alissa

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    JotForm Support

    Answered by Mike_T on November 21, 2013 at 05:55 PM

    I have submitted the form, and the form autoresponder message was delivered to my test inbox:

    If you are still facing any email issue, please kindly open a new thread. In this way, we will be track each issue on its thread. Thank you.