Subscription Payment

  • Profile Image
    Asked on November 21, 2013 at 12:34 AM

    Hi, I just paid via Paypal for my account and the site says I´m not upgraded!!

    Please verify and activate my upgrade ASAP because we are loosing payments from our customers.

    Here is the Paypal data:


    ubscription Receipt for JotForm premium monthly

    Dear Do It On Line with US! S.A.,

    You have successfully signed up for a subscription to JotForm premium monthly using PayPal.
    Your first subscription payment, for $9.95 USD, has already been sent to Interlogy LLC.

    Subscription Details

    Nov 20, 2013
    JotForm premium monthly
    $9.95 USD for the first month

    Then $9.95 USD for each month

    Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period.
    If you have any questions or concerns about this subscription, please contact Interlogy LLC.

    Contact Information

    Interlogy LLC

    Notification Preferences
    Currently, we don't notify you via email each time you make a payment for this subscription. To change your Notifications preferences, log in to your PayPal account, go to your Profile, and click My settings.

    Cancelling Your Subscription
    If you would like to cancel this subscription, log in to your PayPal account and go to the "History" subtab of the "My Account" tab. Choose "Subscriptions" from the pull-down "Show" menu and press the "Submit" button. Choose this subscription, and click on its "Details" link. You will be taken to a Transaction Details page from which you may cancel your subscription. Cancelling your subscription will immediately stop all future scheduled payments for this subscription.

    Yours sincerely,

  • Profile Image
    Answered on November 21, 2013 at 03:56 AM


    I've checked our records and I can see that the subscription came along with no user defined, that is why the account was not matched to the subscription.

    This happens when the user has not started session into JotForm. In order to make this to work, please cancel that subscription follow these steps

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button

    I'll request a refund, which will take up to 10 business days back to your Paypal account

    You can go ahead and re-subscribe, just  make sure you

    1.Login to your JotForm account  and click on Account

    2. Go to Upgrade

    3. Click on the plan you wish to, and re-upgrade

     Do let us know if you need further assistance.


  • Profile Image
    Answered on November 21, 2013 at 12:11 PM
    Ok, I cancelled the suscription and Ill re-send the payment after log in.
    Proceed with the refund.
    Subscription Details
    This subscription has been cancelled.
    (Questions about this subscription? Contact
    Name:Interlogy LLC (The recipient of this subscription is *Verified*) Email: Subscription Date:Nov 20, 2013 Time:21:18:06
    - By Buyer Date of Cancellation:Nov 21, 2013 Subscription Terms:$9.95 USD
    for the first month
    Then $9.95 USD for each month
    Business Contact Information Item Name: JotForm
    premium monthly Shipping Address:No Address Provided
    2013/11/21 JotForm Support Forum
  • Profile Image
    Answered on November 21, 2013 at 03:16 PM


    The refund is already requested. Expect the refund returned to your account within 4-10 business days.