- FlorencioxAsked on November 21, 2013 at 12:34 AM
Hi, I just paid via Paypal for my account and the site says I´m not upgraded!!
Please verify and activate my upgrade ASAP because we are loosing payments from our customers.
Here is the Paypal data:
ubscription Receipt for JotForm premium monthly
Dear Do It On Line with US! S.A.,
You have successfully signed up for a subscription to JotForm premium monthly using PayPal.
Your first subscription payment, for $9.95 USD, has already been sent to Interlogy LLC.
Nov 20, 2013 JotForm premium monthly S-7LJ568675L475192D $9.95 USD for the first month
Then $9.95 USD for each month
Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period.
If you have any questions or concerns about this subscription, please contact Interlogy LLC.
Interlogy LLC firstname.lastname@example.org
Currently, we don't notify you via email each time you make a payment for this subscription. To change your Notifications preferences, log in to your PayPal account, go to your Profile, and click My settings.
Cancelling Your Subscription
If you would like to cancel this subscription, log in to your PayPal account and go to the "History" subtab of the "My Account" tab. Choose "Subscriptions" from the pull-down "Show" menu and press the "Submit" button. Choose this subscription, and click on its "Details" link. You will be taken to a Transaction Details page from which you may cancel your subscription. Cancelling your subscription will immediately stop all future scheduled payments for this subscription.
- gori-mathewAnswered on November 21, 2013 at 03:56 AM
I've checked our records and I can see that the subscription came along with no user defined, that is why the account was not matched to the subscription.
This happens when the user has not started session into JotForm. In order to make this to work, please cancel that subscription follow these steps
1. Log into your PayPal account
2. Find the latest payment you made to us
3. Click on your subscription number
4. Click on "Cancel Subscription" button
I'll request a refund, which will take up to 10 business days back to your Paypal account
You can go ahead and re-subscribe, just make sure you
1.Login to your JotForm account and click on Account
2. Go to Upgrade
3. Click on the plan you wish to, and re-upgrade
Do let us know if you need further assistance.
- FlorencioxAnswered on November 21, 2013 at 12:11 PMOk, I cancelled the suscription and Ill re-send the payment after log in.
Proceed with the refund.
This subscription has been cancelled.
(Questions about this subscription? Contact
Name:Interlogy LLC (The recipient of this subscription is *Verified*) Email:
email@example.com Subscription Date:Nov 20, 2013 Time:21:18:06
- By Buyer Date of Cancellation:Nov 21, 2013 Subscription Terms:$9.95 USD
for the first month
Then $9.95 USD for each month
Business Contact Information Email:firstname.lastname@example.org Item Name: JotForm
premium monthly Shipping Address:No Address Provided
2013/11/21 JotForm Support Forum
- JotForm SupportWelvinAnswered on November 21, 2013 at 03:16 PM
The refund is already requested. Expect the refund returned to your account within 4-10 business days.