Can't Log into My Account

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    Michael Potteiger 
    Asked on March 03, 2021 at 09:28 AM

    Every time I log into the account, I am taken to the home page and it shows "No forms". The log-in option displays in the upper right. I select it, and log into Jotform. Then, I am taken to the home page and it shows "No forms".

    I have tried this on multiple browsers and get the same result. I am now locked out of my account. Please advise as soon as possible.

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    Jovanne_A
    Answered on March 03, 2021 at 10:33 AM

    Hi @Michael,

    We apologize for the inconvenience. 

    If you recently reset your password, please make sure you are using the most updated one. HIPAA compliance accounts are usually locked out after multiple failed login attempts. 

    I have now flushed your login attempts, and you should be able to login now. 

    Let us know if you are still unable to access your account. 

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    Michael Potteiger 
    Answered on March 03, 2021 at 11:01 AM

    I am still experiencing the same issue. I can log into my account, but no forms display and the "log in" shows in the menu at the top of the screen.

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    Jovanne_A
    Answered on March 03, 2021 at 11:05 AM

    Hi Michael,

    We apologize for the inconvenience.

    There are other users who have experienced the same issue. We have already informed our developers about the issue.

    We will keep you posted as soon as we have more information.

    Thank you for your patience and understanding.

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    Michael Potteiger 
    Answered on March 03, 2021 at 11:07 AM

    Please do. We have an urgent matter that requires access to our account. Thank you.

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    Jeanette
    Answered on March 03, 2021 at 12:23 PM

    Hello, the problem was caused by a database replication lag, but our developers just confirmed to us that the issue was fixed. Please accept our apologies for the inconveniences caused to your business.