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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Total is not changing in my payment tool.

    Asked by leisuretime on November 21, 2013 at 06:04 AM

    Hi - on my form named Saturday Tennis Camp Signup, the payment total does not show, even when items are selected. Also, the coupons don't work. 

    Please advise.




    Karl Stowell  0044 7976547239

    Page URL:

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    JotForm Support

    Answered by ashwin_d on November 21, 2013 at 06:47 AM

    Hello Karl,

    I'm sorry for the trouble caused to you.

    Upon checking your webpage, I was able to replicate the issue. The total is not getting changed when any of the products is selected.

    If you check your form's direct URL, the total works fine without any problem.

    There could be conflict between the JotForm scripts and other scripts available in your webpage. Because of the script conflict, the JotForm script which calculates the total is not working in your webpage.

    My suggestion is that you use your form's iFrame code to embed your form in your webpage. That should resolve the conflict and solve your problem. Here is a guide which should help you grab your form's iFrame code:  https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Hope this helps.

    Do get back to us if you have any question.

    Thank you!

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    Answered by leisuretime on November 21, 2013 at 06:52 AM

    Thanks - worked perfectly. Karl

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    JotForm Support

    Answered by ashwin_d on November 21, 2013 at 06:59 AM

    Hello Karl,

    I'm very pleased that I was able to help you.

    Thank you!