Total is not changing in my payment tool.

  • Profile Image
    leisuretime
    Asked on November 21, 2013 at 06:04 AM

    Hi - on my form named Saturday Tennis Camp Signup, the payment total does not show, even when items are selected. Also, the coupons don't work. 

    Please advise.

     

    Thanks,

     

    Karl Stowell  0044 7976547239

  • Profile Image
    ashwin_d
    Answered on November 21, 2013 at 06:47 AM

    Hello Karl,

    I'm sorry for the trouble caused to you.

    Upon checking your webpage, I was able to replicate the issue. The total is not getting changed when any of the products is selected.

    If you check your form's direct URL, the total works fine without any problem.

    There could be conflict between the JotForm scripts and other scripts available in your webpage. Because of the script conflict, the JotForm script which calculates the total is not working in your webpage.

    My suggestion is that you use your form's iFrame code to embed your form in your webpage. That should resolve the conflict and solve your problem. Here is a guide which should help you grab your form's iFrame code:  https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Hope this helps.

    Do get back to us if you have any question.

    Thank you!

  • Profile Image
    leisuretime
    Answered on November 21, 2013 at 06:52 AM

    Thanks - worked perfectly. Karl

  • Profile Image
    ashwin_d
    Answered on November 21, 2013 at 06:59 AM

    Hello Karl,

    I'm very pleased that I was able to help you.

    Thank you!