Can you please help get our account unlocked?

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    Nicole Johnson 
    Asked on March 03, 2021 at 10:17 AM

    I have reset the password 2 times & it is still showing our account at being locked. Please advise as we need to get in asap!

    Thank you!

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    Answered on March 03, 2021 at 12:18 PM

    We are sorry for the inconvenience this may have caused. We have experienced a DB replication lag which caused the issue. However, the issue should be fixed by now and you should be able to login normally.

    Please check and let us know if you still notice any issue. We will be happy to take a look again.