locked out of account

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    Layla 
    Asked on March 03, 2021 at 10:42 AM

    Hello,

    I have been locked out of my account and when I click reset to send me email on how to reset my password it does not send anything. Please advise.

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    Kiran
    Answered on March 03, 2021 at 12:33 PM

    We are sorry for the inconvenience this may have caused. We have experienced a DB replication lag which caused the issue. However, the issue should be fixed by now and you should be able to login normally.

    Please check and let us know if you still notice any issue. We will be happy to take a look again.