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ChintalAsked on March 3, 2021 at 10:58 AM
am unable to log into my account this morning. I get an errror "account locked due to more than 10 attempts" I have not tried 10 times. It suggested I reset my password to secure data and when I click on "forgot password" I get "Too Many Request" error message. Could someone help us ASAP. We have appointments scheduled on there we need to address right away.
I was able to reset the password however I am still not able to log in. When I enter the user name and password now it trys to log in, circles for a little then just brings back the home log in screen.
below is the link to what I am routed to when I enter my username and password
Page URL: https://www.jotform.com/myforms/ -
Jeanette JotForm SupportReplied on March 3, 2021 at 12:12 PM
We apologize for inconveniences the issue caused to your business. The problem was caused by a database replication lag, but our developers just confirmed to us that it was fixed. You can reply if the issue continues in your end.