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artsourcegalleryAsked on March 3, 2021 at 11:15 AM
why am I out of space? please help. I dont use this enough to justify a subsription yet.
Thanks for your help
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Elton Support Team LeadReplied on March 3, 2021 at 3:47 PM
Your total upload space has exceeded the allocated space for a free account which is 100MB. You have a form with lots of files uploaded to it. Calculating all the total files uploaded in your form has reached 109.73 MB. If you want to clear your upload space, simply delete the submissions in your form. Make sure to delete them in the Trash entries too so it would update the upload space counter. Here's how to delete submissions data https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data.
Before doing that, download your submissions data first and the uploaded files for your local copy. Guides:
https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF
https://www.jotform.com/help/356-How-to-Download-the-Submission-Files