What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade Account

    Asked by PARKLIFE on June 09, 2011 at 02:59 AM


    How do I go about changing the level of service for my account, currently I am on the Premium level but due to decreased usage it woudl seem I could manage on the free version.



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    JotForm Support

    Answered by mliz on June 09, 2011 at 03:44 AM

    Hi Darron,

    Your JotForm subscription is paid using Credit Card which is handled by Plimus.
    To downgrade the account please login to JotForm then click on Account Settings
    from the bottom of the page. The Account Settings will show you a 'Cancel' button
    click on this button and you will be redirected to Plimus website.

    Your Plimus username is a long string of numbers from the original
    plimus email you received when you paid for JotForm.

    If you forgot the password you may visit the link below and enter the email
    address used upon sign up.

    Your account will stay Premium until the time you have paid for expires

    Thanks for using JotForm.


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    JotForm Support

    Answered by NeilVicente on June 09, 2011 at 03:46 AM

    Hi Darron,

    The last payment made on your account was on 05/25/2009 which is good for two years. You were supposed to be billed last 05/25/2011 but for some reason, the payment did not push through, most probably due to invalid or outdated billing information.

    Since you were asking about downgrading to a free account, and to avoid unwanted charges in the future, I went out of my way and cancelled your subscription. Your account is now on free status.

    Please let me know if there's anything else that you'd like to ask. We will more than glad to assist you with other concerns. Thank you.