My form does not send emails or notify of any submissions?

  • NSBSAR
    Asked on March 3, 2021 at 3:38 PM

    I have tried two different emails for notification, and it does not notify me at all of submissions, it does not send the submissions anywhere at all.?

  • jherwin
    Replied on March 3, 2021 at 9:40 PM

    I checked one of your forms (200625926484156) and the notification is configured correctly. I also reviewed our mail logs and found that all submissions were successfully sent to the recipient listed in the notification email. The email is also not on our bounce list so you should not be having trouble receiving emails from jotform.

    Please check this guide for a possible reason why you're not receiving the email notifications.

    Guide: Why-Am-I-Not-Receiving-Email-Notifications

    Please whitelist jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully.

    - Whitelisting-JotForm-IP-Addresses-and-Domains

  • NSBSAR
    Replied on March 4, 2021 at 3:55 PM
    Thank you-
    But it seems to submit fine to rlsmall@live.com
    But not to richard.small@north-slope.org- not in spam, it just goes nowhere.....?
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  • Jed_C
    Replied on March 4, 2021 at 9:58 PM

    Thanks for the response.

    Unfortunately, on our end, it shows that emails were forwarded to richard.small@north-slope.org email. You can view some of the latest emails sent to your @north-slope.org address.

    [2021-03-04 16:14:18] Submission #4907016567514289128 Form #210616174786157 SENT to richard.small@north-slope.org from noreply@jotform.com, via SENDMAIL 
    [2021-03-04 16:00:03] Submission #4907008027519273553 Form #210616174786157 SENT to
    richard.small@north-slope.org from noreply@jotform.com, via SENDMAIL
    [2021-03-03 15:22:21] Submission #4906121407519771075 Form #200625926484156 SENT to
    Richard.small@north-slope.org from noreply@jotform.com, via SENDMAIL
    [2021-03-03 14:59:59] Submission #4906107985217463432 Form #200625926484156 SENT to
    Richard.small@north-slope.org from noreply@jotform.com, via SENDMAIL
    [2021-02-28 22:35:43] Submission #4903789364171982882 Form #200625926484156 SENT to
    Richard.small@north-slope.org from noreply@jotform.com, via SENDMAIL
    [2021-02-28 12:39:15] Submission #4903431545211307454 Form #200625926484156 SENT to
    Richard.small@north-slope.org from noreply@jotform.com, via SENDMAIL
    [2021-02-28 02:59:08] Submission #4903083474173763699 Form #200625926484156 SENT to
    Richard.small@north-slope.org from noreply@jotform.com, via SENDMAIL
    [2021-02-28 02:18:29] SENT to
    Richard.Small@north-slope.org from noreply@jotform.com, via SENDMAIL
    [2021-02-28 01:41:21] Submission #4903036809114555804 Form #200625926484156 SENT to
    Richard.small@north-slope.org from noreply@jotform.com, via SENDMAIL
    [2021-02-28 01:13:51] Submission #4903020309117995934 Form #200625926484156 SENT to
    Richard.Small@north-slope.org from noreply@jotform.com, via SENDMAIL

    It's possible that your email provider is filtering Jotform's domain so I would suggest that you contact your email provider and have them whitelist Jotform's IP and Domains https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains.

  • NSBSAR
    Replied on March 5, 2021 at 2:02 PM

    That was it, they were blocked.

    Thank you!