Account suspended -password issue

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    Sharon 
    Asked on March 04, 2021 at 01:00 AM

    Hi there,

    I tried our password 3 times, using the correct one on the third attempt I believe and it has suspended our account. The reason I was logging in was to check the back end of our online forms... as it was saying that we have no forms when we sent the link to a client.

    Can you please look into our account and update me with what is happening.

    We should have less than 10 forms and one is used regularly.

    Also, when should we expect for the account to be un-suspended?

    Thanks for your help :)

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  • Profile Image
    Gaetan_B
    Answered on March 04, 2021 at 04:53 AM

    Hello,

    Thank you for reaching out.


    Apologies for the inconvenience, I have reactivated your account.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.