Account Forms Suspended

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    Donald  
    Asked on March 04, 2021 at 03:24 AM

    Greetings Support Team,

    My account is showing "Account Supsended". I was careful to not add any fields that could be considered phishing.

    Please let me know if there are any fields that need to be changed or if the account can be unsuspended.

    Kind regards


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    Gaetan_B
    Answered on March 04, 2021 at 04:20 AM

    Hello,

    Thank you for reaching out.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending forms.

    Or, kindly provide us the following information:

    1. The URL where your form is used.
    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2942150 as your subject. We will let you know about the status of your account after a thorough review of your proofs.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.

  • Profile Image
    Donald 
    Answered on March 04, 2021 at 05:13 AM

    What forms are offending and what fields on those forms are offending? I need to know because I was careful not to collect any personal information.


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    Richie_P
    Answered on March 04, 2021 at 06:10 AM

    The form https://www.jotform.com/form/210382038989060 found on your account is suspicious of phishing activity and flagged as fake loan offer.

    We understand this might not be the case with your form but we had to follow the general rule to be compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to re-activate your account, kindly share the following information.

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2942150 as your subject.
    They will let you know about the status of your account after a thorough review of your proofs.

  • Profile Image
    Donald 
    Answered on March 04, 2021 at 07:35 AM

    I have gone ahead and sent the email to reviewers@jotform.com with all the details you requested. I'll be waiting for approval. Thanks