What is considered upload space?

  • brooks.black
    Asked on March 4, 2021 at 8:16 AM

    Does each form submitted take up "upload space" or is upload space only used by actual files submitted via upload?

  • Richie JotForm Support
    Replied on March 4, 2021 at 9:38 AM

    Every time you receive uploaded files in your form, they are added to your upload space.

    If you have further questions, let us know.

  • brooks.black
    Replied on March 4, 2021 at 9:44 AM
    How do I free up upload space?


    Brooks Black

    ARTISAN COLOUR
    8970 E. Bahia Drive, Suite 100
    Scottsdale, AZ 85260
    480.948.0009
    www.artisancolour.com
    ...
  • Richie JotForm Support
    Replied on March 4, 2021 at 11:16 AM

    You would have to delete your submission data with uploaded files to free up your upload space.

    https://www.jotform.com/help/377-how-to-delete-form-submission-data

    Please note that if you delete the submission data, we cannot recover them at our end.

    Let us know if you have further questions.

  • brooks.black
    Replied on March 4, 2021 at 11:44 AM
    I’ve done this but it still says i’m out of upload space.


    Brooks Black

    ARTISAN COLOUR
    8970 E. Bahia Drive, Suite 100
    Scottsdale, AZ 85260
    480.948.0009
    www.artisancolour.com
    ...
  • Nikola JotForm Support
    Replied on March 4, 2021 at 4:06 PM

    You need to delete them from the Trash folder as well.

    1614891942 60414ba6bb907 trash Screenshot 10

  • brooks.black
    Replied on March 5, 2021 at 8:33 AM
    That didn’t appear to work.


    Brooks Black

    ARTISAN COLOUR
    8970 E. Bahia Drive, Suite 100
    Scottsdale, AZ 85260
    480.948.0009
    www.artisancolour.com
    ...
  • Girish JotForm Support
    Replied on March 5, 2021 at 9:14 AM

    It looks like your upload space has reset.

    It is currently shown as 0.

    1614953659 60423cbb5cab4 0503 26 Screenshot 10

    Are you still facing any issues?