What is considered upload space?

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    brooks.black
    Asked on March 04, 2021 at 08:16 AM

    Does each form submitted take up "upload space" or is upload space only used by actual files submitted via upload?

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    Richie_P
    Answered on March 04, 2021 at 09:38 AM

    Every time you receive uploaded files in your form, they are added to your upload space.

    If you have further questions, let us know.

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    brooks.black
    Answered on March 04, 2021 at 09:44 AM
    How do I free up upload space?


    Brooks Black

    ARTISAN COLOUR
    8970 E. Bahia Drive, Suite 100
    Scottsdale, AZ 85260
    480.948.0009
    www.artisancolour.com
    ...
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    Richie_P
    Answered on March 04, 2021 at 11:16 AM

    You would have to delete your submission data with uploaded files to free up your upload space.

    https://www.jotform.com/help/377-how-to-delete-form-submission-data

    Please note that if you delete the submission data, we cannot recover them at our end.

    Let us know if you have further questions.

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    brooks.black
    Answered on March 04, 2021 at 11:44 AM
    I’ve done this but it still says i’m out of upload space.


    Brooks Black

    ARTISAN COLOUR
    8970 E. Bahia Drive, Suite 100
    Scottsdale, AZ 85260
    480.948.0009
    www.artisancolour.com
    ...
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    Nik_M
    Answered on March 04, 2021 at 04:06 PM

    You need to delete them from the Trash folder as well.

    1614891942_60414ba6bb907_trash.gif

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    brooks.black
    Answered on March 05, 2021 at 08:33 AM
    That didn’t appear to work.


    Brooks Black

    ARTISAN COLOUR
    8970 E. Bahia Drive, Suite 100
    Scottsdale, AZ 85260
    480.948.0009
    www.artisancolour.com
    ...
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    gerardw
    Answered on March 05, 2021 at 09:14 AM

    It looks like your upload space has reset.

    It is currently shown as 0.

    1614953659_60423cbb5cab4_0503_26.png

    Are you still facing any issues?