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warm_shelterAsked on March 4, 2021 at 8:57 AM
How is it possible to skip a required field? Is there any way to prevent this in the future? It happened on a form submitted last night at 9pm . . . the name field was left blank, and for entry into our Homeless Information System, that's problematic. =/
IDEAS? SUGGESTIONS?
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Jovanne JotForm SupportReplied on March 4, 2021 at 10:12 AM
Hi there, thank you for contacting support.
Could you please tell us the submission ID in question?
Guide:where-to-find-the-submission-id
Is the form embedded on a website? If so, please provide us with the site URL so we can check.
We look forward to your response.
Thank you.
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warm_shelterReplied on March 4, 2021 at 10:27 AM
Submission ID 4906318763468072849
Not in a website, but this is the form: https://form.jotform.com/210065560858154
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Gaetan_BReplied on March 4, 2021 at 2:18 PM
Hello,
Thank you for the additional information.
This seems like a glitch, I have tried to reproduce the same and haven't been able to do so.
As an additional measure, I have cleared your form's cache.
Hope this helps.
Do not hesitate to reach out if you need further assistance.