How is it possible to skip a required field?

  • warm_shelter
    Asked on March 4, 2021 at 8:57 AM

    How is it possible to skip a required field? Is there any way to prevent this in the future? It happened on a form submitted last night at 9pm . . . the name field was left blank, and for entry into our Homeless Information System, that's problematic. =/

    IDEAS? SUGGESTIONS?


  • Jovanne JotForm Support
    Replied on March 4, 2021 at 10:12 AM

    Hi there, thank you for contacting support.

    Could you please tell us the submission ID in question?

    Guide:where-to-find-the-submission-id

    Is the form embedded on a website? If so, please provide us with the site URL so we can check.

    We look forward to your response.

    Thank you.


  • warm_shelter
    Replied on March 4, 2021 at 10:27 AM

    Submission ID 4906318763468072849

    Not in a website, but this is the form: https://form.jotform.com/210065560858154

  • Gaetan_B
    Replied on March 4, 2021 at 2:18 PM

    Hello,

    Thank you for the additional information.

    This seems like a glitch, I have tried to reproduce the same and haven't been able to do so.


    As an additional measure, I have cleared your form's cache.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.