The encrypted form is not decrypting in the JotForm inbox

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    Clinton_Chris
    Asked on March 04, 2021 at 11:07 AM

    The encrypted form is not decrypting in the Jotform inbox

    Screenshot
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    Welvin
    Answered on March 04, 2021 at 04:11 PM

    Please try viewing the Tables of the form to see if the data is displayed/decrypted there.

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

    If yes, try to remove the private key and upload it again. Once uploaded, go back to the Inbox page to see if the field is now decrypted.

    1614892242_60414cd2b59bd_

    Thanks