Continue Forms Later: Option to disable account log-in/sign-up

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    dimensionsed
    Asked on March 04, 2021 at 01:23 PM

    I have the same issue as described by J Pats in this thread:

    https://www.jotform.com/answers/2399149-how-to-remove-popup-message-asking-user-to-sign-in-or-create-account

    For our forms, there is no reason for our users to create an account to complete the form; it is an extra unnecessary step that will frustrate them. The "Skip Create an Account" text is seemingly intentionally minimized; I myself almost didn't notice it. Additionally, we also need to be able to remove the branding as our forms are embedded on our website. The screen received when you click "Skip Create an Account" is what I would want my users to see. Please consider adding an option that allows us to determine if we want to ask users to create an account or not.

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    Mike_G
    Answered on March 04, 2021 at 06:50 PM

    We would like to apologize for any inconvenience. As it is not possible to entirely remove the modal pop-up that appears when respondents save their submission, we can try to customize the content of the pop-up using custom CSS codes that can be injected into the form.

    As for removing the Jotform Branding on your forms, please follow the instructions in this guide — How-to-remove-Jotform-Branding

    I have forwarded your concern to our developers to include an option that allows you to determine if you want to ask respondents to create an account or not when saving the form as a feature request. Although we cannot guarantee that it will be implemented anytime soon, please be assured that once the feature becomes available, we will notify you right away.

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    dimensionsed
    Answered on March 05, 2021 at 07:11 PM
    Thanks for your response. I appreciate you forwarding the request to the developers.
    As for the branding, just to clarify, we already have branding on surveys turned off. I am referring to the branding on the pop-up itself.
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    Mike_G
    Answered on March 05, 2021 at 08:17 PM

    I have moved your new concern to a new ticket considering it is about a new topic.

    Here's the link to the new ticket: https://www.jotform.com/answers/2946778

    We will be responding to that ticket shortly. Kindly refer to that ticket for any follow-up questions or any additional information you would like to let us know to avoid confusion