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  • Profile Image

    "Clear Form" clears the PayPal payment field

    Asked by AGSD-UK on November 22, 2013 at 04:22 AM

    When I embed the form in my Drupal website, pressing the clear button causes the payment section to dissapear completely and does not restore form default values.

    section restore form
  • Profile Image
    JotForm Support

    Answered by Welvin on November 22, 2013 at 07:55 AM

    Hi,

    Did you remove the clear button to your form? I can't seem to find it. Also share to us the webpage URL where the form is currently embedded so we can check.

    I would also suggest re-embedding your form using our recommended iFrame Method: Getting the Form iFrame Code

    Thanks

  • Profile Image

    Answered by AllanMuir on November 22, 2013 at 09:53 AM
    I've put the Clear button back. You can see the embedded form here:
    http://www.gsdgiant.org.uk/content/secure-registration-form
    Payment also disappears in the preview
    Allan Muir
    Development Director, AGSD-UK
    Old Hambledon Racecourse, Sheardley Lane, Droxford, SO32 3QY

    Office 0300 123 2790 (9-5, M.T.W.Th) 2799 (Out of hours) mobile 07950
    646265
    Web: www.agsd.org.uk
  • Profile Image

    Answered by pinoytech on November 22, 2013 at 12:11 PM

    Hi Allan,

    I've clone your form to investigate the issue and it seems to be working fine. All conditions works perfectly as well.

    Payment also disappears in the preview.

    - You have condition in your form where if Route field is filled then Payment field shows which is the reason why Payment field is not visible.

    Like my colleague Welvin suggested on his response, can please try to re-embed your form code into your website using iFrame method? 

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Feel free to contact us again if the said issue still persists.

    Regards,

  • Profile Image

    Answered by AllanMuir on November 22, 2013 at 07:19 PM
    Thanks for your help I'm not sure how that rule got there, but many thanks
    for finding it
    Allan
    Allan Muir
    Development Director, AGSD-UK
    Old Hambledon Racecourse, Sheardley Lane, Droxford, SO32 3QY

    Office 0300 123 2790 (9-5, M.T.W.Th) 2799 (Out of hours) mobile 07950
    646265
    Web: www.agsd.org.uk
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 22, 2013 at 11:22 PM

    Great to hear the support team advises was of help. Do not hesitate to contact us any time. Please open a single thread for each unrelated question you migh have and we will gladly assist you