PDF attachment: Invoices not being attached

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    chavella
    Asked on March 04, 2021 at 02:16 PM

    Still have an issue with Invoices not being attached. We checked everything and looks fine.

    How do we fix this?

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  • Profile Image
    chavella
    Answered on March 04, 2021 at 02:26 PM

    After 4 tests sent, 2 have no invoices attached - EWFC Photo Order Form 2021, Cooks River Photo Order Form 2021.

    While the other 2 had invoices, but the Starthfield Photo Order Form 2021, worked, the Invoice name is incorrect and is 5MB in size. Why so large. All the invoices are the same.

    The only one that worked correctly was the Belmore Eagles Photo Order Form.

    This issue is still happening, if it cannot be fixed and be consistent, we will have to go elsewhere.

    This is annoying and very frustrating.

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    Laura_L
    Answered on March 04, 2021 at 08:08 PM

    Hi,

    Thank you again for the detailed screenshots and for testing the issue on your side.

    The product images seem to make the PDF file too big, which leads to the occurring issues.
    Would it be possible to reduce the size of the product images on your form?

    If it is a requirement to have the current product image size, would it be an option to send the images on a separate PDF? It is possible to include multiple PDFs in the email, so dividing the images on a different PDF, if they are part of the order, would also reduce the size of the individual attachments.

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    chavella
    Answered on March 04, 2021 at 08:46 PM

    Thank you Laura for your reply.
    To make is work we have to untick the product images.


    How do we delete the multiple 'sample Invoices' without, deleting the invoice we want, in this case Strathfield Invoice. We tried this before, but somehow the correct invoice - Strathfield Invoice was deleted, even though it wasn't selected.


    Almost there now!

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  • Profile Image
    Yau_C
    Answered on March 05, 2021 at 01:48 AM

    Hi,

    Jotform should not delete any other invoice other than the invoice that you specify.

    You can embed a PDF link to your email template by clicking 'Form fields':

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    Let us know if you need further assistance.

    Regards,