Sign In Issue

  • Profile Image
    sterioti
    Asked on March 04, 2021 at 03:09 PM

    Hello,

    When I created my account, I did so by using my google account information. Although I can sign on to Jotform on my Android devices, when I enter my google account info on my apple devices I get a message saying that my username or PW is incorrect. here is my info:

    Username: Sterioti

    Email: rsterioti@gmail.com

    I should mention that I am receiving my submissions at my gmail address. Can I just click on "forgot password" to reset it? Just really do not want to be locked out of my account and lose my forms.


    Thanks for your help,


    Rob


  • Profile Image
    Jessica_H
    Answered on March 04, 2021 at 09:14 PM

    Hi Rob, thank you for reaching us.

    You can click on Forgot Password to request a password reset link and reset your password. You will not be locked out and lose your form.

    Kindly give it a try and let us know if you encounter any issues or difficulties. We will be available 24/7 hour through this supporting system to assist you.