ReCaptcha not working

  • Kaye Hansen
    Asked on March 4, 2021 at 4:06 PM

    I am trying to submit an application to Valhalla Animal Rescue in Washington state. 4 pages of info completed and each time I get to the end, I have a problem with the reCaptcha, cannot complete it, so cannot Submit the application. I have re-filled it out 5 times trying to avoid the problem, but it happens every single time. Can you please help with this?


    1614887575 60413a97bdb55 Screenshot 10



  • Vanessa_T
    Replied on March 4, 2021 at 10:09 PM

    Based on your screenshot, it looks like you haven't checked the reCaptcha field. Kindly check the reCaptcha field to be able to submit the form.

    1614913415 60419f875cee3 03279 Screenshot 10

    If you have selected it but you're still having issues, kindly completely clear your browser cache or use a different browser.

    How-to-clear-web-storage-in-your-browser

  • Kaye Hansen
    Replied on March 5, 2021 at 3:55 AM
    New response receivedNo... tried a hundred times! First the reCaptcha was only showing the top 1/4 of the pictures, so there was no way I could indicate the blocks where the traffic lights were. Then it started giving me the message about checking my connection and try again. Nothing I did worked.
    Kaye
    ...
  • Rehan Support Team Lead
    Replied on March 5, 2021 at 6:00 AM

    Greetings Kaye,

    The captcha in the forms seems to be working properly here. Kindly try it on a different browser. Should you need further assistance then please let us know.

    Thanks