ReCaptcha not working

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    Kaye Hansen 
    Asked on March 04, 2021 at 04:06 PM

    I am trying to submit an application to Valhalla Animal Rescue in Washington state. 4 pages of info completed and each time I get to the end, I have a problem with the reCaptcha, cannot complete it, so cannot Submit the application. I have re-filled it out 5 times trying to avoid the problem, but it happens every single time. Can you please help with this?


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    Vanessa_T
    Answered on March 04, 2021 at 10:09 PM

    Based on your screenshot, it looks like you haven't checked the reCaptcha field. Kindly check the reCaptcha field to be able to submit the form.

    1614913415_60419f875cee3_03279.jpg

    If you have selected it but you're still having issues, kindly completely clear your browser cache or use a different browser.

    How-to-clear-web-storage-in-your-browser

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    Kaye Hansen 
    Answered on March 05, 2021 at 03:55 AM
    New response receivedNo... tried a hundred times! First the reCaptcha was only showing the top 1/4 of the pictures, so there was no way I could indicate the blocks where the traffic lights were. Then it started giving me the message about checking my connection and try again. Nothing I did worked.
    Kaye
    ...
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    Rehan
    Answered on March 05, 2021 at 06:00 AM

    Greetings Kaye,

    The captcha in the forms seems to be working properly here. Kindly try it on a different browser. Should you need further assistance then please let us know.

    Thanks