Can’t login to online form to complete

  • Nicola Cranwell
    Asked on March 4, 2021 at 6:42 PM

    Patients can’t get past this point to complete the form. It just keeps returning to this screen even after resetting password.1614901253 604170054f159 DB5B7509 1F72 4 Screenshot 10

    Jotform Thread 2944183 Screenshot
    Page URL: http://www.62crockerstreet.co.uk/services/medical-aesthetics-medical-history/
  • Vanessa_T
    Replied on March 4, 2021 at 11:55 PM

    I checked the link you have provided, unfortunately, this is what I can see:

    1614920090 6041b99a9259d 03283 Screenshot 10

    Nonetheless, if I'm not mistaken, this is the form that is embedded on the site:

    https://form.jotform.com/210625278645358

    If yes, and if you want your users to be able to fill out the form without creating a JotForm account, then please change the form from Private to Public.

    1614920053 6041b9754b33b 03284 Screenshot 21

  • Cranwell
    Replied on March 5, 2021 at 6:00 AM
    Thanks Vanessa. That has resolved the issue.

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