Can’t login to online form to complete

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    Nicola Cranwell  
    Asked on March 04, 2021 at 06:42 PM

    Patients can’t get past this point to complete the form. It just keeps returning to this screen even after resetting password.1614901253_604170054f159_DB5B7509-1F72-4

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    Answered on March 04, 2021 at 11:55 PM

    I checked the link you have provided, unfortunately, this is what I can see:


    Nonetheless, if I'm not mistaken, this is the form that is embedded on the site:

    If yes, and if you want your users to be able to fill out the form without creating a Jotform account, then please change the form from Private to Public.


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    Answered on March 05, 2021 at 06:00 AM
    Thanks Vanessa. That has resolved the issue.