How to write a blog post?

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    Janis Bell
    Asked on March 04, 2021 at 08:33 PM

    Thanks for the helpful comparison -- helpful for me as a single professional. But the support in Pro is pretty meager as I discovered after many years of using Pro when I had issues arise with deleted files, and I've now wasted over 3 hours with chat and email support and have gotten nowhere. I've been trying to find out if people are any happier with Business support, but the forum only seems to show the unresolved problems. Can you write a blog about support? That's the most pressing issue for individuals as we don't have IT teams to help us.

    This is a re-post of a comment on Dropbox Pro vs Dropbox Business

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    Answered on March 05, 2021 at 01:35 AM

    I am not sure if I have understood your question correctly. Do you want us to write a blog on support?

    Can you please make a few suggestions on if it should be related to technical support or on the support process a company should follow?

    Please let us know, and we will forward it to the concerned team. We will wait for your response.

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    Janis Bell
    Answered on March 05, 2021 at 10:33 AM
    Hi, I was thinking of what you call technical support, that is helping users deal with crises.
    In my experience with Dropbox, and before that Carbonite, everything is great until there is a problem. With Carbonite, it was that a power outage was more than my surge protector could handle, corrupted a file I’d been working on all day, but the backup on Carbonite only ran at night (these were the old days) and so I lost the file. With Dropbox’s sync feature, the problem has been support in a crisis.
    In the Pro or Plus version, they offer chat and email support. The chat has been worthwhile but it extremely time-consuming. It takes about an hour to cover something that a 10 minute one call could easily resolve. The email has been worthless, in my experience, due both to the time delay and the quality of the answers, which usually involves sending a link to a page online that user has already read and is not providing clarity to fix the problem.
    I ask this because I have been researching Business support, which also gives telephone support, to see if it is any better on Dropbox, but so far on the forums I am finding many complaints.
    As you know, large businesses can often afford IT personnel or a paid consultant. Individuals and small businesses who rely on the support of their cloud server are vulnerable to these technical support issues. Example: I emailed Dropbox Monday regarding an email I received early that morning stating that some 45,300 files had been deleted; I needed to know how to find the path of those files and whether the deletion was related to actions taken the previous week to stop the automatic backup, which had been creating some issues. Yesterday I got an rmail reply that my account had been downgraded. After 70 minutes on chat, the agent understood what I needed to know about those 45,300 deleted files, but I am still waiting to get the answer to the full path of those files because the said agent did not see my email authorizing her to do that.
  • Profile Image
    Answered on March 05, 2021 at 01:36 PM

    Thank you for your suggestion. I am forwarding your request to the concerned team.

    You may like to check our blog page where we have blog articles on several topics:

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    Answered on March 08, 2021 at 09:08 PM


    It's possible to apply to write a post on our blog, kindly submit the following application form: