Jotform Import Data: Sent Autoresponder Email via Import Data App

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    Asked on March 04, 2021 at 08:33 PM


    I have it set to send a confirmation email to an email saying they have created an order. That is not working. So there is no confirmation of an order email.

    This is a re-post of a comment on Import App: Easily Import Your Excel or CSV Data into Jotform

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    Answered on March 05, 2021 at 02:32 AM


    I have escalated your request to our developers. Please keep in mind that there's no assurance whether this will be implemented. It will highly depend on the viability of the feature, the number of similar requests we get, along with the workload of our Developers. You will be notified when it’s done via this thread.

    Please do not hesitate to contact us if you require any further assistance.

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    Answered on March 07, 2021 at 05:22 PM


    For some reason, your last reply was not posted successfully on this ticket but I was able to get your message when I checked our mail logs.


    I'm afraid that the email alerts set up on the form (notification/autoresponder) are only sent in the event of actual form submission. Perhaps what you can try to do is to (re)submit the entries in edit mode on the Jotform Tables after you have imported them.

    Reference Guide: How-to-Edit-Submissions-Made-on-Your-Forms

    However, you need to make sure that the "Send on Edit" option of the email alerts in your form is enabled.


    Also, the subject of the email alerts the recipients will receive will include the word "EDIT".

    Feel free to let us know if you need any further assistance.

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    Answered on March 14, 2021 at 11:58 AM

    I have that. I want it to send a PDF when we import as well. It works fine if we use the form but have a client that is making a large amount of orders a day and wants to import. We still need each order to send out an email with a PDF attached.

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    Answered on March 14, 2021 at 02:41 PM


    My colleague has forwarded a feature request to our developers.

    Please note that we cannot give an ETA when this feature would be added or passed; however, once updates are available, you will be notified at this support ticket.

    Thank you.