I can’t see my submissions I got. But I received my payments.

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    18chantellchavez
    Asked on March 04, 2021 at 08:51 PM

    I need help to figure out why I can’t see my submissions. I’m trying out jotform for my business and I’d hate to have trouble and not buy a plan. Because I really like it. I received pending payments to my PayPal so I know I have submissions. Unless I have to wait until the payments aren’t pending. Thanks.

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    Kenneth_C
    Answered on March 05, 2021 at 02:32 AM

    Thank you for reaching support,

    I believe those pending payments are for those users who filled out the form, got to the Paypal screen, but did not proceed with the payment, and so the submission is not completed resulting in an empty submission.

    Here is the related guide: https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms.

    Let us know if you have further questions.

    Best.