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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Whenever I try to add a payment tool I keep getting this message. "You cannot add more than one payment tool. Please delete the existing one first."

    Asked by cyberrob57 on November 22, 2013 at 12:15 PM

    Whenever I try to add a payment tool I keep getting this message. "You cannot add more than one payment tool. Please delete the existing one first." I don't have a payment tool in my form.??? Also, whenever I close the form and re-open it my fonts change from what I had.???

    message payment tool tool
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    JotForm Support Manager

    Answered by Jeanette on November 22, 2013 at 03:42 PM

    Upon checking your account, I can see the last edit form is this one which already got a payment tool, in this case Paypal , and it is showing products

    Same for the rest of your forms, all them already show a payment integration, using the Paypal payment tool

    http://www.jotform.us/form/33226736515151

    http://www.jotform.us/form/33256202555146

    To fix this problem simply delete the current integration or you can just edit it, by clicking on the wizard (3)

     

    Feel free to ask any additional questions regarding to this matter. For unrelated questions, please open a new thread