What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I enter Matrix fields into an email confirmation?

    Asked by MelindaStach on November 22, 2013 at 12:28 PM


    I am working with a Matrix field and need for the information submitted to show up in my email confirmation. I do not see it as an option to insert into the email.  Is it possible to do this?

    Also, is it possible to customize the column widths of a matrix?


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    JotForm Support

    Answered by Mike_T on November 22, 2013 at 03:55 PM

    Thank you for contacting us.

    You will need to add the correct {tag} to your custom email template. There is no title on your Matrix field, so it is showing as a tiny line on the 'Form Fields'. Please check the following screenshot, where {input129} is your Matrix field.

    Alternatively, you can just re-create the Email Notification, so that you will have all the correct tags on it.

    We can customize the Matrix field with custom CSS. However, we are trying to stick with one question per thread to provide efficient support. Please create a new thread about the matrix column widths. We will be happy to help.