InfusionSoft: Cannot retrieve user details error

  • Profile Image
    Asked on November 22, 2013 at 01:00 PM

    gettig this message after I add my account and my API


    Cannot retrieve user details. Contact Admins.


  • Profile Image
    Answered on November 22, 2013 at 04:30 PM

    Could you please tell us which form you were trying to Integrate with InfusionSoft that this was failing on? Were you able to get past the App Name and API Key was this when that happened as you mentioned above directly afterwards instead which returned that error message?

  • Profile Image
    Answered on December 16, 2013 at 03:42 AM

    Yeah I get the same error.  Does not accept the appname / key combo.

  • Profile Image
    Answered on December 16, 2013 at 06:59 AM


    Unfortunately, my account is already disable with InfusionSoft so let me forward this thread to our developers to they can further check the cause of the said error. We'll update you here for updates.

    Thanks for reporting.

  • Profile Image
    Answered on September 15, 2014 at 04:55 PM

    Same problem. Any updates?

  • Profile Image
    Answered on September 15, 2014 at 05:52 PM

    @ jfeaz,


    Please create a separate post regarding your concern. Click on this link

    We will attend to your post immediately.