What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    InfusionSoft: Cannot retrieve user details error

    Asked by SpeakeasyDC on November 22, 2013 at 01:00 PM

    gettig this message after I add my account and my API

     

    Cannot retrieve user details. Contact Admins.

     

    integrate message font infusionsoft
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    JotForm Support

    Answered by KadeJM on November 22, 2013 at 04:30 PM

    Could you please tell us which form you were trying to Integrate with InfusionSoft that this was failing on? Were you able to get past the App Name and API Key was this when that happened as you mentioned above directly afterwards instead which returned that error message?

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    Answered by tdi on December 16, 2013 at 03:42 AM

    Yeah I get the same error.  Does not accept the appname / key combo.

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    JotForm Support

    Answered by Welvin on December 16, 2013 at 06:59 AM

    Hi,

    Unfortunately, my account is already disable with InfusionSoft so let me forward this thread to our developers to they can further check the cause of the said error. We'll update you here for updates.

    Thanks for reporting.

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    Answered by jfeaz on September 15, 2014 at 04:55 PM

    Same problem. Any updates?

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    JotForm Support

    Answered by jonathan on September 15, 2014 at 05:52 PM

    @ jfeaz,

    Hi,

    Please create a separate post regarding your concern. Click on this link http://www.jotform.com/contact/

    We will attend to your post immediately.

    Thanks.