How can I get Captcha removed from our forms?

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    Psampogn
    Asked on March 05, 2021 at 07:07 AM

    We use Jot for our Hospital entrance screening form and the captcha is making it exceptionally time consuming and difficult for screeners to enter data. How can we get this removed?


    Thank you,

    Pam

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    Sam_G
    Answered on March 05, 2021 at 08:38 AM

    Hi Psampogn,

    I have submitted the form but did not get any captcha while submission. Have you embedded this Form in any website? If yes, please share the URL of the website?

    1614951496_604234484bcd8_

    May we know what is your IP address. We will whitelist the IPs for you.

    Please check the IP address via this URL:

    https://whatismyipaddress.com/

    Thanks.

  • Profile Image
    Psampogn
    Answered on March 08, 2021 at 08:55 AM
    332.140.41.260.41.26
    Pam Sampognaro, RN, BSN | Chief Quality Officer | Northern Louisiana Medical Center | 401 E. Vaughn Avenue | Ruston, LA 71270 | phone: (318) 254-2721 | Fax: (318) 254-7565
    email: Pamela.Sampognaro@ahmgt.com
    This is a confidential patient safety work product communication. It is protected from disclosure pursuant to the provisions of the Patient Safety and Quality Improvement Act (42 CFR, Part 3) and other state and federal laws. Unauthorized disclosure or duplication is prohibited.
    Confidentially Notice: This transmission is intended for the use of the individual or entity to which it is addressed, and it may contain information that is confidential or privileged under law. If the reader of this message is not the intended recipient, you are hereby notified that retention, dissemination, distribution or copying of this e-mail is strictly prohibited. If you received this e-mail in error, please notify the sender immediately by telephone and destroy the original. Thank you.
    ________________________________
    ...
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    Sam_G
    Answered on March 08, 2021 at 10:19 AM

    Hi Psampogn,

    Unfortunately, it is not allowing us to whitelist the IP address you provided.

    May we confirm if you got the IP address from https://whatismyipaddress.com/?

    We will wait for your response.