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patriciadubovskaAsked on March 5, 2021 at 8:30 AM
Hello!
I would like to ask about the upload limit. I am using a free plan right now and I got an e-mail, that I've reached the upload limit and the forms will be disabled on Monday.
Does this mean I can still receive new forms until Monday? Or is it already disabled and I can't receive any more forms?Thank you in advance for your response.
Best regards,
Patricia
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Mike_G JotForm SupportReplied on March 5, 2021 at 9:38 AM
Upon checking the status of your account, your account is scheduled to be on an OVERLIMIT status on the 8th of March, 2021.
You have the option to upgrade your account to increase your account's Upload Storage Space Limit.
Or, you can also delete the uploaded files from your form submissions.
How-to-Delete-Form-Submission-Data
Deleting form submissions will also delete the uploaded file associated with it.
But you also have the option to just delete the Uploaded files on the JotForm Tables by:
However, before you do that, please make sure that you create a backup of your form submissions and uploaded file data by downloading them first. Delete submission data are no longer recoverable.
How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF
How-to-download-all-or-partially-your-submissions-file-uploads
For more information about your account's usages and limits, please refer to this guide:
Understanding-Your-Account-Usage-Limits
Feel free to let us know if you need any further assistance.