You reached your Jotform upload limit

  • Profile Image
    patriciadubovska
    Asked on March 05, 2021 at 08:30 AM

    Hello!

    I would like to ask about the upload limit. I am using a free plan right now and I got an e-mail, that I've reached the upload limit and the forms will be disabled on Monday.

    Does this mean I can still receive new forms until Monday? Or is it already disabled and I can't receive any more forms?

    Thank you in advance for your response.


    Best regards,

    Patricia

  • Profile Image
    Mike_G
    Answered on March 05, 2021 at 09:38 AM

    Upon checking the status of your account, your account is scheduled to be on an OVERLIMIT status on the 8th of March, 2021.

    You have the option to upgrade your account to increase your account's Upload Storage Space Limit.

    How-to-upgrade-my-account

    Or, you can also delete the uploaded files from your form submissions.

    How-to-Delete-Form-Submission-Data

    Deleting form submissions will also delete the uploaded file associated with it.

    But you also have the option to just delete the Uploaded files on the Jotform Tables by:

    1614955092_6042425460a7e_zt210305_093731

    However, before you do that, please make sure that you create a backup of your form submissions and uploaded file data by downloading them first. Delete submission data are no longer recoverable.

    How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

    How-to-download-all-or-partially-your-submissions-file-uploads

    For more information about your account's usages and limits, please refer to this guide:

    Understanding-Your-Account-Usage-Limits

    Feel free to let us know if you need any further assistance.