Download button is missing

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    Doug 
    Asked on March 05, 2021 at 09:18 AM

    I am not able to download my PDF as the download button is missing. Is there a bug in the system? Tried it in both Firefox and Microsoft Edge. Please advise, this is incredibly frustrating.

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    Cecile_A
    Answered on March 05, 2021 at 10:17 AM

    Hello Doug,

    Thank you for contacting support.

    Are you trying to download your submissions as PDF?

    Guide: https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf

    If, in any case, I have misunderstood your concern, please do not hesitate to let us know and give us more details about your requirements.

    We look forward to your reply.

  • Profile Image
    Doug 
    Answered on March 05, 2021 at 10:34 AM

    I am not trying to download submissions. I want to use this as a pdf that I download. Please take another look at my visual as the download button is missing. I need to download the pdf form that I built.

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    KrisLei
    Answered on March 05, 2021 at 02:16 PM

    Hello,

    I have checked your form, and it seems that you are referring to downloading the PDF version of your form, correct? Please note that it's not possible to download the Smart PDF form from the form builder page since this is the online version of your form. If you need to download a PDF version of the form you would need to create the PDF version through the PDF Editor. Please refer to the detailed guides below to further assist you:

    1) On the form builder, click on the navigation button to access the PDF Editor page:

    1614970964_6042805418600_

    2) Then, it should take you to the PDF Editor page, wherein you can create the PDF version of the form. Click on the "New PDF" button, then choose the "New PDF Form" :

    1614971151_6042810f6e252_Screenshot_0306

    3) The following steps are self-explanatory. You can either choose the current form and automatically convert it to PDF fillable form, create a new one, or import an existing PDF version:

    1614971333_604281c5f290a_Screenshot_0306

    Here are related guides:

    How-to-create-a-pdf-form

    Fillable-pdf-form-creator/

    JotForm-fillable-pdf-creator-with-all-points

    Then you can proceed in downloading the PDF form through the PDF Editor page. I hope this helps. Let us know if you need further assistance.