Customer Receipt - Can Additional Gateway features be added to Stripe ACH like the ones on Stripe Credit Card?

  • Profile Image
    Asked on March 05, 2021 at 11:13 AM

    I have integrated Stripe Credit Card and Stripe ACH with Plaid successfully. When using the Stripe Credit Card integration, there are "Additional Gateway Settings" that allow an email reciept to be sent to the customer, but these settings are NOT available with the Stripe ACH/Plaid integration. Spoke with Stripe - they said that is a jotform issue. Can this be added/fixed for Stripe ACH with jotform sp that customers receive a receipt?1614960166_6042562678d6a_Screenshot Stri1614960509_6042577d37eb1_Screenshot - Em

    There are no additional features for billing, email, etc. like the Stripe Credit Card feature for the Stripe ACH integration, so unable to send a reciept via jotform like with Stripe Credit Card. Can this be added? Otherwise, how does one send a receipt to the customer via jotform?1614960542_6042579e38a77_Screenshot from

  • Profile Image
    Answered on March 05, 2021 at 04:03 PM

    Hello There!

    Thank you for your message.

    I already create a feature request, so the developers can verify it is possible to implement your request.

    We don't have an exact time frame, but once we have an update we will reach you out.

  • Profile Image
    Answered on March 05, 2021 at 04:33 PM
    Thank you!

    Cynthia Hanrahan
    Placement Consultant
    (602) 884-8266

  • Profile Image
    Answered on March 06, 2021 at 11:58 AM

    I'm not sure you can see this image, as it was reduced in order to capture the whole page. This is from the dashboard on Stripe. It indicates there is "No email address for this Customer" in order to send the reciept. I believe that is due to the issue as indicated above in this email thread. There needs to be a Customer email address field added to the configuration under "Additional Gateway Settings" for the ACH like it is on the credit card. I realize you have escalated this, but wanted to bring this to your attention in order for jotform users to get the full benefit of this form/feature. Please let me know if this can be added in order to capture customer addresses to receive receipts. Thank you!

    1615049551_6043b34faa79b_Screenshot - No

  • Profile Image
    Answered on March 06, 2021 at 04:55 PM

    Hi there,

    Thank you for the information, our developers will take a look at this.

    If there are any updates they will be responding to this ticket.

    Thank you for your patience.