What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    cant get api due to not being able to login

    Asked by Kris on November 22, 2013 at 06:14 PM

    i get to teh splash screen when I go to theh account settings to get an api, but the splash screen I use to login wont go away. Its stuck on the splash login screen.

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    JotForm Support Manager

    Answered by Jeanette on November 22, 2013 at 11:09 PM

    I see you have not created a form in your recently registered account masterninja01 which is related to your email address

    Please make sure you have properly signed in in order to go to your Account settings and get the API

    If you still cannot get it, please clear your browser's cache.  You can also try by clearing your form's cache from within your account


    Do let us know if further help is needed

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    Answered by on November 23, 2013 at 08:36 AM

    I still can't login at the splash screen. Nothing happens it just looks like it's going to work and then nothing hapens. Here is the splash screen I'm talking about. I cleared my crowser cache but can't get to the form cache due to the splash screen. 

    splash screen

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    JotForm Support

    Answered by Welvin on November 23, 2013 at 04:28 PM

    Don't go directly to your My Account page. Please follow this steps:

    1. Go to www.jotform.us

    2. Click the Login Menu

    3. Login to your account

    4. Go to My Account page