I've embedded the form into a page and its changing the background color

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    Asked on March 05, 2021 at 05:09 PM

    I embedded the form into a shogun page and its altering the background color of the page itself.

    I ran the problem by the page builders support team and they said that line 15 of the source code looks like its altering it but I cant just get rid of the whole line of code without messing up more of the form.

    I've included the link to our webpage that is affected. The color transitions from white to an almost purple/ gray color.

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    Answered on March 05, 2021 at 11:01 PM

    I can see that you have used the form's full source code to embed it on your webpage.

    Could you embed the form on your webpage using the form's iFrame code: https://www.jotform.com/help/148-getting-the-form-iframe-code

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    Answered on March 08, 2021 at 10:19 AM

    I tried using the Iframe code before using the source code but I had a different problem with any of the other codes.

    Using the source code helped fix an issue I was having with the image usability but has created this new problem.

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    Answered on March 08, 2021 at 01:03 PM

    I notice that your website is using BigCommerce platform. Please note that the using full source code of the form to embed on your web page might cause conflicts with other scripts on your website. As we check your web page, the form is still using the full source code embed and the background color is displaying in white. However, when I tried to submit the form, it is displaying Captcha to complete which could be the same case at your end. Please check and let us know if you experience the same. Please try embedding the form using iFrame embed method and share us the web page URL so that we can take a look to assist you further.


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    Answered on March 08, 2021 at 01:21 PM

    I've set it with the iframe code which does fixe the color issue I was having but now if you try to click on the images in the form the image borders stretch vertically and is unusable on a phone or tablet.

    Here is the URL. https://ponderosaforge.com/fireplace-doors/

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    Answered on March 08, 2021 at 05:42 PM

    It was probably because of the iframe. The picture frame used the iframe height as a basis, unlike the source code which calculates the device height. Anyway, you can inject these custom CSS codes in your iframe embedded form to correct it.

    .img-wrapper {
      margin: 0 4px;
    .overlay-content {
      max-width: 800px;
      max-height: 540px;
      padding: 10px;

    Guide: How to Inject Custom CSS Codes